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Tier 3: Design the Role and the Program

Tier 3 focuses on architecture. This is where organizations move from intention to structure and build roles and programs that can withstand pressure, growth, and complexity.

Peer specialist programs rarely fail because of values. They fail when the design cannot hold the realities of the work.

Design the Role

How the peer specialist position is defined, protected, and structurally supported.

Role Architecture

Designing peer specialist roles that stay intact. Role design is a boundary-setting structure, not just a job description.
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Role Separation

Peer vs Clinical vs Compliance roles. Clear separation protects trust and reduces ethical risk.
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Protecting Role Integrity

Preventing “other duties as assigned” and role drift over time.
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Ethical Infrastructure

Embedding ethical decision supports and supervision into daily practice.
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Role Design Tools

Templates, job description models, boundary guides, and scope clarity tools.
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Design the Program

Program Architecture

Designing programs around relationships, not just services.
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Service Model Selection

Choosing intentionally between individual, group, outreach, and navigation models.
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Designing the Recovery Milieu

Community-building as structural work, not an add-on.
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Workflow And Structural Protection

Designing documentation and reporting systems that protect relational integrity.
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Program Design Tools

Service model templates, workflow maps, SOW templates, and alignment tools.
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Summary

Tier 3 is where peer support becomes real. Design determines whether roles and programs can withstand pressure, growth, and complexity — or collapse under them.

Good design protects people, practice, and purpose.

Most Common Mistake:

Designing programs around funding requirements without considering role integrity.