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Course Title: Trauma-Informed Conflict Resolution and Communication
Training Details
Date: June 17, 2026
Time: noon to 1 p.m.
Location: Online
Registration Required: Participants must register and log in using a unique email address.
Full Attendance Required: Continuing education hours will only be awarded for full participation.
Facilitators: Jermaine Hines, Jeffrey Loflin, Lori Mellinger
Cost: Free
Offers: 1 hr CE
Language: English
Withdrawal or Special Accommodations: Please email lori.mellinger@recoverypeople.org
Satisfaction Survey: Completion of a satisfaction survey is required to receive continuing education credit.
Closed captions will be available.
Learning Objectives
By the end of this training, our hope is you will be able to:
• Identify patterns of communication breakdown in peer settings
• Recognize how tone, assumptions and interpretation contribute to escalation
• Demonstrate communication strategies that reduce escalation
• Apply trauma-informed communication approaches in real scenarios
• Apply values-based decision making within the peer role
Course Description
Conflict and communication challenges are a natural part of human interaction, especially within recovery, peer support, workplace, and community settings. Trauma can shape how people interpret tone, respond to stress, navigate disagreement, and engage in moments of emotional activation.
This training explores trauma-informed conflict resolution and communication through a peer-centered lens. Participants will examine how assumptions, interpretation, past experiences, and communication patterns can contribute to escalation, while also exploring practical strategies that support safety, clarity, connection, and relational repair.
Designed for peer specialists and recovery-support professionals across settings, this training emphasizes grounded communication practices, emotional awareness, values-based decision making, and role-aligned responses that reduce harm rather than intensify conflict. Participants will engage in reflection, real-world scenarios, and practical tools that can be applied within peer relationships, workplace interactions, and community support settings.
Instructor Bios:
Jermaine Hines, Peer-to-Career Marketing and Community Coordinator, RecoveryPeople MHPS, RSPS
Jermaine is a certified MHPS and RSPS with statewide experience in peer-workforce development, training, and community coordination. As Marketing and Community Coordinator for RecoveryPeople’s Peer-to-Career program, Jermaine supports peer-specialist recruitment, employer engagement, and workforce-development strategies across Texas.
Jeffrey Loflin, Peer-to-Career Specialist, RecoveryPeople
Jeffrey is a Certified Recovery Support Peer Specialist and Certified Recovery House Manager, brings nearly twenty years of lived experience in recovery and wellness. He has spent the past five years supporting individuals experiencing homelessness and complex challenges. As a Peer-to-Career Specialist with RecoveryPeople, Jeffrey draws on his experience in peer support, mentorship, and professional development to guide others on their paths toward certification, employment, and purpose-driven careers in recovery.
Lori Mellinger, Learning Management System Specialist, RecoveryPeople
Lori brings over a decade of experience in reentry, recovery, and nonprofit operations, along with lived experience of incarceration and long-term recovery. She leads learning management system development at RecoveryPeople, supporting the design of training and technical assistance that is practical, accessible and grounded in real-world experience. Her work focuses on building clear systems, strengthening organizational capacity, and improving how information is shared across teams and communities.
Please Note
After registering, you will receive a confirmation email with details on how to join the session. If you do not receive a confirmation email within 15 minutes, please email lori.mellinger@recoverypeople.org
Continuing education certificates will only be issued to the individual registered with the email address used to log in. Login credentials are unique and should not be shared.